application & technical support
OCS Consulting provides a full range of Application and Technical Support services.
Services
- Service Level Agreements (SLA's)
- 1st, 2nd, 3rd line support
- Full in and out of hours support (24 x 7)
- Incident categories
- Standard and tailored support procedures
- Helpdesk facilities
- Incident logging, tracking and reporting
- Client review of incident statuses via the web
- Communication via phone and / or email
- Dedicated NT and UNIX support servers
- Incident resolution
- Software configuration faults
- Program faults
- Data problems
- Performance issues
- Extended SLAs and Call-offs
- Planned maintenance / support
- Enhancement services
- 3rd party software support and maintenance
- Application management
- Full application replication
Provision of broad multi-technology services to support variable, short term or service level driven demand.
Example Technologies Supported
- Software Development: Java/J2EE, Microsoft .NET, PowerBuilder, UNIFACE, Progress/OpenEdge, Informix 4GL, C/C++, Oracle Developer
- Databases: Oracle, MS SQL Server, DB2, Sybase, MySQL, MS Access, Informix
- Application Servers: WebSphere, WebLogic, JBoss, Apache
- Reporting Tools: Business Objects, Brio, SAS, Crystal Reports
- Content & Document Management: BroadVision, Documentum, Interwoven, Immediacy, SiteKit
- Middleware: MQ Series, MS MQ, EntireX, Tuxedo
- Design Tools: Rational Rose, Designer 2000, PowerDesigner
- Test Tools: Mercury Interactive (TestDirector, WinRunner, LoadRunner), Empirix e-Test Suite, Rational Robot
For further information regarding OCS' application and technical support services please email info@ocs-consulting.com or call 020 8236 7777.