overview
Ensuring your technology works - not once, but every time.
OCS, like our clients needs to ensure technology is delivered or continues to deliver as and when required. Recognising there is a difference between development and operations, we offer two forms of managed services:
- New technology projects - encompasses the configuration and software engineering developments needed to deliver business solutions
- Operation systems - sustaining existing applications and infrastructure performing existing business functions in a controlled environment that aims to maximise service availability.
New technology projects have a higher risk of failing to deliver on schedule and within budgets. We believe as a partner we should be happy to mitigate risk and take our share of delivery responsibility by committing to dates and efforts, which we can demonstrate are achievable and realistic*. We don't like to take advantage of clients, so we offer capped rather than fixed prices.
For operational systems we offer tailored support services ranging from an emergency service, similar to the Fire or Ambulance service, to full outsourcing. Many of our clients select our umbrella coverage where they secure a support capacity that covers specific applications or systems. The OCS service manager continually liaises with the client operations team during the service period and in quieter operational periods can agree to use spare capacity for other services, which might include application development, infrastructure services, business or data analysis. We call it earned value support.
For further information regarding our managed services please contact Linda, email: lindao@ocs-consulting.com or call 020 8236 7777.
*We believe as a partner, we must also be prepared to deliver difficult messages, which includes stating when in our experience we believe a delivery schedule and/or budget to be too optimistic or ill founded as there lacks details in key areas, particularly dependencies.