OCS Adopts Net Promoter Score (NPS)
For over 20 years OCS have continually striven to deliver quality and valued services to its clients by working closely with them, investing in matching to their needs and ultimately undertaking to deliver the best possible service. In keeping with this philosophy and with a desire to improve, OCS is adopting a new internationally recognised standard in listening to how customers feel - the Net Promoter Score (NPS)*.
This is a vital step in OCS' desire to continue to provide a best-in-class client service. The feedback obtained will directly influence OCS' approach going forward with the desired outcome of delivering greater value, improved quality and greater client satisfaction.
Many of our current and past clients will have already received an online survey form to complete and this will be an ongoing activity for OCS.
If you are a current or past client and have not yet received the survey and would like to be included please email: NPSSurvey@ocs-consulting.com to help OCS shape an even better service for you.
Group Chief Executive
*Net Promoter is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.